Warranty Terms and Instructions
Thank you for choosing to complete the Mattress 1 One self-inspection questionnaire in order to see if you qualify for a warranty. Please read and familiarize yourself with the process outlined below:
- Warranty processing takes at a minimum of 10 business days after the inspection has been submitted for processing. The entire process typically requires 3-4 weeks to be completed.
- Manufacturer warranties only cover the piece that is defective. They do not cover any transportation or inspection fees that may apply.
- The Self-Inspection form will be processed at no charge to you
- A $79.99 Delivery Fee will be charged to all warranty deliveries
Once a warranty form has been processed, we will communicate to the store of purchase the results and they will contact you and inform you of the results and the next steps to be taken (if any).
Please fill out the form as completely and accurately as possible.
Failure to accurately complete the warranty form will result in the denial of your warranty claim by the manufacturer.
We reserve the right to deny any claim if upon the attempt to exchange the merchandise it is discovered that the form was filled out incorrectly or was misleading.
Body impressions are considered normal by manufacturers.